Privacy Policy
Clinically Speaking is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
Clinically Speaking collects personal and health information necessary to provide psychological services. This may include contact details, medical and mental health history, referral information, and information discussed during appointments.
Providing relevant information supports safe and appropriate clinical care. You are not required to provide all requested information; however, this may affect the quality or availability of services.
2. Use of Personal Information
Personal information is used for purposes directly related to:
• Providing psychological services
• Administrative and billing processes
• Compliance with professional and legal obligations
Information is not disclosed to third parties without your consent, except where required or authorised by law.
3. Storage and Security
Client information is securely stored using Halaxy, an Australian-based practice management system that complies with applicable privacy and security standards
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
4. Retention of Records
Psychological records are retained in accordance with Australian legal requirements.
5. Access and Correction
You may request access to your personal information or request corrections where information is inaccurate or incomplete. In limited circumstances permitted by law, access may be restricted.
Requests can be made by contacting the practice directly.
6. Use of Artificial Intelligence
Clinically Speaking may use artificial intelligence tools to assist with aspects of clinical documentation, note taking, formulation support, and administrative processes.
AI tools are used as assistive supports only. They do not replace professional judgement or clinical responsibility. The treating psychologist remains fully responsible for all care provided.
Reasonable steps are taken to ensure AI tools comply with Australian privacy and professional standards.
You may request further information about the use of AI at any time.
7. Complaints
If you have concerns about how your personal information is handled, you may contact the practice directly.
If concerns cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner.